PRIVACY POLICY

In this policy, chART Children’s Hospice Arts is referred to as ‘chART’. The use of ‘we’ and ‘us’ refers to chART. This policy applies to the provision and use of personal information and how we respect your privacy when dealing with this data. It also describes your rights regarding the information you provide to us.

Data Collection, Storage, Processing & Sharing

We will only use your data in a manner that is appropriate considering the basis on which that data was collected. The following explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed:-

Enquiries by email, telephone, post or any other means: we will hold your name, email and message to enable us to respond to your query in the most appropriate way.

We use our website, online social media websites, Facebook, Twitter, Instagram and LinkedIn, to promote our charitable aims, keep our supporters updated on our activities and help our fundraising efforts. If you make an enquiry or request updates through our website link, social network pages, telephone or e-mail, you will be asked to provide active consent to allow us to store your name and email address to send you the information you request. We use personal data provided by you to help us to send only information which we regard as relevant to you.

Making a donation or purchase: we collect your personal information to enable us to handle donations or other transactions you initiate. Depending on the method of payment you choose, donations are processed either through PayPal or electronically transferred into chART’s Treasurer’s Account at Lloyds Bank plc. We access your name, address, email and payment method through transaction information stored on either our chART PayPal or Lloyds Bank websites.

Volunteers: if you wish to volunteer with chART, we will ask you to complete a Volunteer Form and return to us. We will hold your name, address and email on our Registered Volunteers list. (If you are aged 17 or under, we require you to provide signed permission from your parent or guardian, which we will also hold). Where you have specifically agreed to this, we will send you marketing communications by email relating to our work which we think may be of interest to you.

Organisations or individuals providing Arts related services which whom we may enter into a contract: we will hold your name, address, email and/or telephone details in our Contacts file. We take safeguarding very seriously; prior to chART confirming a booking, which will involve direct contact with children and/or vulnerable adults in hospices, we will ask you to provide us with documentary proof of current DAB clearance and £10 million Public Liability Insurance. If we then decide to confirm a booking and enter into a contract with you, we will ask for your active consent to share your personal data and these documents with the appropriate hospice.

We treat all personal information provided in the strictest confidence and we will only pass your data to third parties where you have provided your explicit consent, allowing us to pass data to a named third party, or where we are required by law to do so.

We will never sell your information to any other third party.

If you send offensive, threatening content to chART, either online or otherwise, we may use your personal information to inform relevant third parties, (including law enforcement agencies), about the content and your behaviour.

We take all reasonable care to prevent unauthorised access to your personal data. We will only ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

Where data is collected on the basis of consent, we will seek renewal of consent every three years.

Your Rights

You have a range of rights regarding your personal data, which include the following:-

• Where data processing is based on consent, you may revoke this consent at any time by emailing the ecretary on
• You have the right to ask for rectification and/or deletion of your information.
• You have the right of access to your information, which can be obtained by requesting an Access Request Form from the Secretary at our Head Office postal address or by email on
• You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed. A full summary of your legal rights relating to your personal data can be found on the Information Commissioner’s website: https:://ico.org.uk/

Please note that relying on some of these rights, such as the right to deleting your data, will mean we are unable to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.

External Websites

Our website includes links to other sites, not owned or managed by chART, and we cannot be held responsible for the privacy of data collected by these websites. By accessing these external websites, you are leaving chartuk.org and this Privacy Policy will no longer apply.

Modifications

We may change this policy to meet our requirements or of changes in Data Protection or other laws. We will publish the most current version on our website www.chartuk.org If a modification meaningfully reduces the rights of those whose personal data we hold, we will promptly notify those affected.

If you have any comments or questions about this Privacy Policy, please contact us at information@chartuk.

May 2018